Shipping & Delivery

Charge of £3.99 per order for standard shipping within Mainland UK. Other service options are available. If you have any requirements that are not listed please contact us.

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European Delivery can take up to 14 days after being dispatched, depending on location and local customs authorities.

 

International Delivery can take up to 30 days after being dispatched, depending on location and local customs authorities. Please note: products may be subject to customs clearance and local charges.

All international shipping costs are a guide only. Should exact shipping costs vary greatly from the estimate we will contact you before dispatch.

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Returns & Replacements

Any returns must be reported within 14 working days of receipt of the goods. If you are not totally satisfied with your purchase and want to cancel your order we ask that you contact us.

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Goods must then be returned to us in mint condition. Please include your name, address and the reason for return in with the item.​ Return postage costs will not be refunded and we recommend that you obtain a proof of posting, as we can accept no liability for items not received.

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Return address: New England Office, Station Road, Ardley, Oxfordshire, OX27 7PQ

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In the unlikely event that you receive a faulty or damaged item, please contact us so that we can agree the most suitable course of action with you. This may involve us sending replacement parts, packaging, or you returning the item to us. We will always attempt to provide you with a replacement, but where we are unable to do this we will provide you with a refund for the cost of the item and the cost of postage.